Goldco Company Review – BBB Rating, Complaints

Goldco Review logo

awards & Accolades

Recognized as 2021 Company of the Year – Stevie Awards


Awarded INC 500 recognition for over 5 years

Goldco Ranked #1 Inc. 500

Leader ın gold IRAS

They have been named by Inc. Magazine as the #3 fastest-growing financial services company in the U.S.


Rated A+ by the Better Business Bureau


Business Consumer Alliance AAA Rating


Low Annual Fees


100% FREE IRA Rollover

In a class of their own

Overall the company has an excellent rating profile and an extremely minimal amount of complaints compared to the vast number of 5-star reviews received


Unmatched Customer Service


No High-Pressure Sales Tactics


Highest Buyback Guarantee

Important:

If you are new to purchasing precious metals for retirement please also read: Gold IRA Fees to Watch Out For!

Fraud is a concern in this industry and we constantly hear about customers being taken advantage of. Make sure you read a few more reviews here before deciding to invest with just any company.

Why We Think Goldco is the Best Gold IRA Company

The company’s main focus is on educating its clients with the most up-to-date economic insights and recent policy changes that will surely affect retirees’ future savings plans. They provide some of the most thorough onboarding experiences in the industry.

With a qualified account, customers will also receive free shipping and free access to a library of retirement resources. If needed in the future, they provide the highest price Buy Back Guarantee.

Goldco IRA Fees

One-Time Setup Fee$50
Wire Transfer Fee$30
Annual Maintenance Fee$80
Annual Segregated Storage Fee$100
* $50 annual storage fee if you elect to have non-segregated storage.

Request Your Free Kit

All 1st-year fees are waived for IRAs above $50,000 AND receive %5 back in FREE precious metals for any purchases above $50,000 when you request your guide below!

Disclosure: Owners of this website may be paid to recommend companies on this site. The content on this website, including any positive reviews of any company and other reviews, may not be neutral or independent.

Goldco Protecting Wealth Guide
Click button to request your “Protecting Wealth” Gold IRA Kit

* Goldco is currently also offering a time-sensitive ‘Special Edition Silver Coin’. Terms and conditions apply. Must fill out the request form. One per customer.

Minimum Investment Amounts

  • Non-IRAs: $5,000 (direct cash purchases).
  • IRA minimum investment: $25,000

First of all, we commend you for deciding to take this important step in your financial future and for doing your own research. To make it easier on you, we’ve compiled and summarized all the Goldco IRA reviews and ratings from the top rating sites into one comprehensive review. This way you’ll have everything in one place and won’t have to go off searching through all the noise on the internet.

We were able to find a good amount of solid actionable information on the company and here are some of our findings to help you make a more informed decision when deciding which company to move forward with.

Goldco Reviews – Very Positive Rating (updated August 19, 2022)

Goldco positive reviews Trustpilot
Last updated August 19, 2022

Goldco Trustpilot Rating & Reviews

There are roughly 97% more positive reviews than there are complaints. Out of thousands of positive reviews, when analyzed complaints make up only less than one percent (<1%).

Goldco has been reviewed by customers on Trustpilot since September 2015. So this gives us quite a bit of customer data to go off of. Just within the last six months, there have been over 175 new 4 and 5-star reviews. This shows us there are plenty of active happy clients leaving positive reviews currently.

  • The current official ‘Goldco’ profile on Trustpilot has 761 real client testimonials with an ‘Excellent’ 4.9-star score – 91% of the reviews are Excellent (5-star), 7% Great (4-star).

Here’s a snapshot of the last 10 reviews given from this month, in date order (oh and they happen to all 5-stars)…

Robert G. – August 18, 2022 (5-stars)

Matt T. – August 12, 2022 (5-stars)

Ronda B. – August 11, 2022 (5-stars)

Richard R. – August 10, 2022 (5-stars)

Jinger – August 10, 2022 (5-stars)

Roger H. – August 9, 2022 (5-stars)

Nazih M. – August 5, 2022 (5-stars)

Annonmous – August 4, 2022 (5-stars)

Robin – August 3, 2022 (5-stars)

Thomas – August 3, 2022 (5-stars)

Let us give you a healthy mix of some older reviews here as well:

Bill B. – May 27, 2021 (5-star)

Jeffrey S. – May 7, 2021 (5-star)

Joey D. – May 7, 2021 (5-star)

Ben R. – May 6, 2021 (5-star)

Richard W. – May 5, 2021 (4-star)

Thomas L. – March 5, 2018 (3-star)

There are two more similar 3-star ratings as above.

Goldco Direct Review

There’s also an older profile under the name ‘Goldco Direct’ due to the fact they were rebranded to just ‘Goldco’. Here’s what we found:

The “old” Goldco Direct profile from 2015 has 25 reviews total:
– 88% Excellent (5-star)
– 12% Great (4-star)
– Giving them a total TrustScore of 4.6 stars.

Karl H. – Jan 18, 2016 (5-stars)

Terienne D. – Oct 29, 2015 (5-stars)

William N. – Oct 17, 2015 (5-stars)

Samuel P. – Oct 15, 2015 (4-stars)

Steven – Sep 28, 2015 (4-stars)

Judy G.- Sep 27, 2015 (4-stars)

I guess you could say that even back then Goldco customer reviews were overwhelmingly positive.

Goldco Trustpilot Rating Summary

Another important thing to consider is if the company is responding to negative comments and reviews it shows they care about their clients and value their reputation while priding themselves on standing behind their promises. Goldco has done just that.

They have responded quickly and successfully. They are apologetic while resolving all complaints and have done so in an expeditious manner. Some were dealt with the same day, others the next day, but it never took more than a week to hear back from a representative.

The overwhelmingly positive reviews are expressing how extremely helpful and pleasant their representatives are. Others refer to how they spend all the time needed to help them plan and conduct a smooth, easy transaction. 99% of everyone is satisfied with their communication in regards to addressing concerns, and professionalism.

Note:

Keep in mind that not everyone goes out of their way to leave positive reviews because they expect good service. And there are a lot of positive reviews, which is rare in this industry. It speaks volumes. However, most people who feel they’ve been wronged are quick to leave negative ones and will most definitely go out of their way to do so.

That being the case, that means only 5 people had issues with Goldco’s services out of thousands. And if you come across companies with absolutely no negative reviews be weary as those are most likely not authentic or are incentivized reviews.

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Disclosure: Owners of this website may be paid to recommend companies on this site. The content on this website, including any positive reviews of any company and other reviews, may not be neutral or independent.

Goldco Business Consumer Alliance Rating & Reviews

business consumer alliance logo
  • Goldco maintains a AAA rating (the best) at the Business Consumer Alliance (BCA)
  • They’ve only received 1 complaint in the last 3 years
  • Goldco has responded and resolved the complaint by making a partial refund.
  • They currently have 5 stars based on 1 positive review (below)

Wayne H. – Feb. 14, 2020 (5-star): Professional and Personal. I did business with Reginald Johnson and found him to be a very professional representative for Goldco. I had many questions as a new customer and he was able to answer all my queries. Having a friendly, personal relationship with staff in a company goes a long way toward a positive experience.

BCA Website

BCA Summary

It’s evident they take client satisfaction very seriously by responding quickly to resolve any issues. It is slightly odd to see so little data with the BCA for a company that’s been in business for over a decade. We think this has to do with the BCA not being used as much as the newer sites. Even though there are not many positive reviews, practically having no complaints for three years is excellent.

Goldco Better Business Bureau (BBB) Rating & Reviews

According to the Better Business Bureau (BBB), Goldco has 105 employees and was incorporated in Delaware. Mr. Trevor Gerszt is listed as Founder/CEO. Their business’ main focus consists of facilitating the transfer or rollover from an existing IRA, 401(k), 403(b), or other qualified retirement accounts to a gold and/or silver IRA. The company can assist in direct cash purchases of precious metals for home storage as well.

Goldco BBB review rating
As of August 19, 2022
  • A+ rating and has been accredited since 2011
  • 4.84 stars out of 5 based on 335 customer reviews
  • Almost all 5-star ratings
  • Only one 1-star rating and one 2-star rating
  • There have only been 17 customer complaints in the last 3 years
  • 12 complaints closed in the last 12 months

In summary, the majority of those that have left their reviews on the BBB website have been pleased to move forward and give their business to Goldco. Siting their professionalism, quick follow-up, and thorough answers to all their questions. Examples of more BBB Goldco reviews are below. Goldco has responded and resolved all recent customer complaints, answering satisfactorily.

Goldco Trustlink Rating & Reviews

Goldco TrustLink review ratings
  • TrustLink has 253 satisfied customer reviews
  • No negative reviews were left whatsoever, “zero”
  • Rated 4.8 stars out of 5. The vast majority are 5-star reviews
  • Shows a good amount of customers are vouching for this company.
  • There are a handful of 3 and 4-star reviews peppered in there but the vast majority are 5-stars.
  • None of the reviews that were left is 1 or 2-star.
  • The last 10 reviews left are recent (2020-2021) and are all positive.

Goldco Consumer Affairs Rating & Reviews

Goldco Consumer Affairs review
  • Goldco Precious Metals is an accredited brand and authorized partner of Consumer Affairs, which is an endorsement in itself.
  • Received an overall positive rating of nearly 5-stars, at 4.8
  • Out of 839 ratings currently, there are over 750 5-star reviews, 50+ 4-star
  • There are no, “zero”, 1-star, 2-star, or 3-star ratings.
  • This goes to show that Goldco Direct is giving the vast majority of people what they promise and is a reliable company, which is why they’ve been one of the best in the business for so long.

Because it is not possible to satisfy all people, all the time – some negative outliers are to be expected. The important thing to keep in mind when considering this company is that they are actively addressing all Goldco complaints.

Other Gold IRA Company Ratings & Reviews

As of August 19, 2022
  • Google Reviews – Goldco has a ranking of 4.9 stars out of 5 from 889 Google reviews
  • Their Facebook page has 11,645 likes and 12,114 followers
  • 513 followers on LinkedIn
  • 5-star rating on ScamReport based on 43 reviews
  • only 3 complaints on Ripoff Report
  • Yelp has a 4-star rating out of 5 from only 4 reviews

They should have a 5-star rating, as 2 of the reviews are 5 stars and 1 is from a complaint that was left on Trustpilot as well and has been resolved, yet the 1-star rating remains. Yelp is now mostly used for reviewing dining and retail establishments.

Goldco Complaints & Negative Reviews

More good news here. With only a handful of complaints over many years, there literally aren’t many Goldco complaints to speak of at all when looking to the main rating sites (see below). As you will see, Goldco is a phenomenal company, where the only complaints (few and far between) are mostly stemming from what we call growing pains in the industry. As the company has expanded and grown its customer base, mild side effects are to be expected; such as minor miscommunication, pricing issues, and buyback delays.

  • Trustpilot has less than a 1% average rating that is either in the ‘poor’ or ‘bad’ category.

On the positive side, there are only four 2-star reviews. One is explaining how the customer wasn’t able to get a hold of their account manager, later finding out she was no longer with the company. The other is too long to post here and is regarding Goldco charging a premium and felt the company was trying to sell him on buying some silver.

  • Six 1-star reviews. The latest one is from Dec. 3, 2020 regarding confusion on the actual custodian statement the shows the spot price of the precious metals and does not reflect the true account value. This issue seems to have been resolved. Another 1-star review is from Sept. 11, 2020 and claims that their premium collector coins are way overpriced.

Goldco has responded thoroughly giving a satisfactory explanation of the difference between spot value and melt value. In an additional 1-star review, from June 26, 2018, the client has written that his portfolio dropped in value after switching from stock to precious metals.

Here is an excerpt of the official update to this client’s former 1-star review showing that he accepts Goldco’s resolution:

“Update to Original Review… I am happy to say that in May of 2018 I was finally able to get my issue with Goldco resolved…I am very grateful to all that was involved in this effort. Thank you for taking care of this matter so well.”

Over at the Better Business Bureau (BBB) 12 complaints have been resolved and closed out within the last 12 months. Complaints range from issues related to advertising/sales calls being too frequent and problems with the product or services. (see below). There are only three 1-star ratings and one 2-star rating

From Consumer Affairs we can see that there are nine 3-star, one 2-star, and six 1-star ratings. The 1-star ratings range from being overcharged, not receiving metals on time, to being contacted too often. All have been responded to by the company addressing all concerns

Example Goldco Complaints

Some example complaints regarding Goldco are that one wanted a refund due to a discrepancy between a locked-in price. The company responded positively with a refund and closed the dispute satisfactorily according to customer’s statement.

  • Another did not want to receive communications yet claims they were being sent text messages without their permission. The company responded that they do not have the capability to send messages and that the person’s phone number was not in their system.
  • One client feels they have been misled and overcharged. The company responds that it is the client’s choice of which metals to purchase and that they do not offer a guaranteed buyback program, which the client agreed to both verbally and written.

Although there a minor compaliants, Goldco remains our current top recommended company, by setting up a gold IRA with them you’ll be getting the lowest fees with their guaranteed buyback program.

  • One inexperienced former client which asked for a refund felt that they were persuaded to purchase a coin that they did not want because they did not know better. The company apologized and refunded their money.
  • Another customer feels they were not given the current fair market value price when making the purchase and has asked for an adjustment to be made. The company responded positively and the customer is satisfied with the result.
  • One more feels they may have been overcharged and misled. The company responded with an apology and a 100% refund, along with a generous extra free 1/10th ounce gold coin.

BBB Complaints Summary

It is apparent that Goldco cares about its customers and takes complaints very seriously. The complaints on record actually showcase the company in a good light because they resolved each matter with the client. They have made a concerted effort to reach out and make the client happy, which ultimately has resulted in many satisfied customers.

Goldco Pros & Cons

PROs:

  • Great customer service.
  • Highly qualified advisors.
  • Ranked among the top 3 precious metals brokers by multiple top rating sites.
  • Customer service reps are courteous and responsive.
  • Expert reps pride themselves on never pressure selling potential clients.
  • The website is very educational and easy to navigate.
  • Integrated real customer reviews and testimonials into their website nicely.
  • Their purchase process is streamlined, quick, and easy!
  • All the necessary paperwork & communication are provided for efficient set-up.
  • Answers to all beginners’ questions, avg. 1-hour long phone consults (free).
  • Near five-star reviews on all major rating sites.
  • Secure, insured bullion storage and vaulting.
  • Real portfolio professional advisory help for asset diversification.

CONs:

  • Few customer complaints state that they were not satisfied with product or service. 
  • Price markup on certain coins (mainly silver proof coins).

These are the most frequently asked questions regarding Goldco. All your questions are answered here.

Goldco is a great company and as legit as they come. When it comes specifically to gold and silver investing for retirement or direct cash purchases, Goldco is one of the most well-known and legitimate precious metals dealers in the business. They are ranked #1 for ‘Best Gold IRA Provider in the U.S.A.’ by Inc. 500 magazine.

An industry leader since 2006, Goldco is among the most respected precious metals IRA companies and has garnered well over 2,000 5-Star reviews. They were ranked #3 on the Inc. 500 list of America’s fastest-growing financial services companies. They’ve also earned ‘The company of the Year 2021’ award by the Stevie Awards.

Yes, Goldco is a good company with some of the best customer service agents around. Goldco is a great company that prides itself on quality client care and with its focus on education is one of the better gold and silver companies in the entire precious metals industry. They can be trusted with your retirement savings and specializes in setting up precious metals IRAs (Individual Retirement Accounts).

Goldco Direct, also known as Goldco, is a gold and silver trading company that facilitates precious metals purchases for direct investment or for metals investing through IRAs with an IRS-approved custodian and insured storage facility.

Conclusion

Their profile is active and there are roughly a thousand positive reviews combined, all have been left fairly recently. It also helps to see complaints being dealt with online for all to see. This helps in forming a real assessment of a company’s dealings and how much they care about pleasing their clientele.

Most times with companies, a consumer claims that they were taken advantage of by being recommended certain high-priced coins, only to find out later that the coins were worth much less. This type of price mismatching complaint is seen all too much with other sub-par businesses that feel the need to resort to these tactics to make a profit. You will not find this at Goldco. Just something to think about when selecting a company.

We hope you now feel there’s enough “real” feedback about this company in order to decide to move forward. There are also many satisfied customers discussing their views on forums and on social media platforms such as Facebook.

Who We Recommend