Goldco Review – Ratings, Reviews, Complaints

We’ve filtered out the noise and consolidated all the most pertinent Goldco reviews and complaints from all the consumer rating agencies into one place.

Goldco Reviews – Excellent Rating (updated May 3, 2024)

Goldco Trustpilot Rating and Reviews

Goldco Trustpilot Rating & Reviews

There are roughly 98% more positive reviews than there are negative ones. Out of thousands of positive reviews, when analyzed complaints make up only less than one percent (2%).

Goldco has been reviewed by customers on Trustpilot since September 2015. So this gives us quite a bit of customer data to go off of. Just within the last six months, there have been over 149 new 4 and 5-star reviews. This shows us there are plenty of happy, active investors leaving positive reviews every day still.

  • The current official ‘Goldco’ profile on Trustpilot has 1,305 verified customer testimonials with an ‘Excellent’ 4.7-star score – 90% of the reviews are Excellent (5-star), 7% Great (4-star).

Here’s a snapshot of a couple of reviews given this year so far…

There are over 1,000 more similar 5-star reviews similar to the ones above.

awards & Accolades

Recognized as 2021 & 2022 Company of the Year – Stevie Awards


Awarded INC 500 recognition for over 5 years, also ranked #17 on the Inc. 5000 Regionals: Pacific list



Won Money Magazine’s Best Gold IRA Companies 2023

Goldco Ranked #1 Inc. 500

Leader ın gold IRAS

They have been named by Inc. Magazine as the #3 fastest-growing financial services company in the U.S.


Rated A+ by the Better Business Bureau


Business Consumer Alliance AAA Rating


No Annual Fees


100% FREE IRA Rollover

In a class of their own

Overall the company has an excellent rating profile and an extremely minimal amount of complaints compared to the vast number of 5-star reviews received


Unmatched Customer Service


No High-Pressure Sales Tactics


Highest Buyback Guarantee

Important:

If you are new to purchasing precious metals for retirement please also read: Gold IRA Fees to Watch Out For!

Fraud is a concern in this industry and we constantly hear about customers being taken advantage of. Make sure you read a few more reviews here before deciding to invest with just any company.

Goldco IRA Fees

Goldco is absolutely not a ripoff. In fact, Goldco’s preferred custodian charges a flat annual account service fee which includes a one-time IRA account set-up fee of only $50, as well as a $30 wire fee. That’s it! Annual maintenance is $100, and storage is $150 for segregated storage or $100 for non-segregated storage. The required minimum purchase at Goldco to start a gold IRA is $25,000.

Fees for gold storage and custodianship can vary depending on the company you select to handle these services (required by the IRS, as all IRA assets must be managed by a custodian). Depending on the Custodian, storage fees can range from $10 to $60 per month, or as a percentage of assets, from 0.35% to 1% annually. Goldco does not charge any storage fees for cash transactions over $25,000.

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Goldco Minimum Investment Amount

  • IRA minimum investment: $25,000

First of all, we commend you for deciding to take this important step in your financial future and for doing your own research. To make it easier on you, we’ve compiled and summarized all the Goldco IRA reviews and ratings from the top rating sites into one comprehensive review. This way you’ll have everything in one place and won’t have to go off searching through all the noise on the internet.

We were able to find a good amount of solid actionable information on the company and here are some of our findings to help you make a more informed decision when deciding which company to move forward with.

Formerly known as Goldco Direct Company Review (prior to 2016)

Here’s what we found:

The “old” Goldco Direct profile from 2015 has 25 reviews total:
– 88% Excellent (5-star)
– 12% Great (4-star)
– Giving them a total TrustScore of 4.6 stars.

I guess you could say that even back then Goldco customer reviews were overwhelmingly positive.

Goldco Trustpilot Rating Summary

Another important thing to consider is that the company is responding to negative comments and reviews which shows they care about its customers and value their reputation. Goldco is known for priding itself on standing behind its promises. And from the looks of it, Goldco has done just that.

They have responded quickly and successfully closed open complaints. They are apologetic while resolving all complaints and have done so in an expeditious manner. Some were dealt with the same day, others the next day, but it never took more than a week to hear back from a representative.

The overwhelmingly positive reviews are expressing how extremely helpful and pleasant their representatives are. Others refer to how they spend all the time needed to help them plan and conduct a smooth, easy transaction. 98% of everyone is satisfied with their communication in regard to addressing concerns, and professionalism.

Note:

Keep in mind that not everyone goes out of their way to leave positive reviews because they expect good service. And there are a lot of positive reviews, which is rare in this industry. It speaks volumes. However, most people who feel they’ve been wronged are quick to leave negative ones and will most definitely go out of their way to do so.

That being the case, out of over a thousand reviews, only 26 people had issues and Goldco has addressed their concerns satisfactorily. Another note, if you come across companies with absolutely no negative reviews, be weary as those are most likely not authentic or are incentivized reviews.

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Disclosure: Owners of this website may be paid to recommend companies on this site. The content on this website, including any positive reviews of any company and other reviews, may not be neutral or independent.

Gold Wealth Protection Kit 2024

Goldco Business Consumer Alliance Rating & Reviews

business consumer alliance logo
  • Goldco maintains a AAA rating (the best) at the Business Consumer Alliance (BCA)
  • They’ve only received 1 complaint in the last 3 years
  • Goldco has responded and resolved the complaint by making an adjustment of $50.
  • They currently have 5 stars based on 1 positive review, stating the representative dealt with was very professional, friendly, and personal. They had many questions and was able to receive answers to all.

BCA Summary

It’s evident they take customer satisfaction very seriously by responding quickly to resolve any issues. It is slightly odd to see so little data with the BCA for a company that’s been in business for over a decade. We think this has to do with the BCA not being used as much as the newer sites. Even though there are not many positive reviews, practically having no complaints for three years is excellent.

Goldco BBB Rating & Reviews (Better Business Bureau)

According to the Better Business Bureau (BBB), is located in Calabasas, California and Mr. Trevor Gerszt is listed as Founder/CEO. Their business’ main focus consists of facilitating the transfer or rollover from an existing IRA, 401(k), 403(b), or other qualified retirement accounts to a gold and/or silver IRA. The company can assist in direct cash purchases of precious metals for home storage as well.

Example of recent 5-star reviews:

  • A+ rating and has been accredited since 2011
  • 4.81 stars out of 5 based on 931 customer reviews
  • Almost 1,000 5-star ratings!
  • Only twelve 1-star ratings and six 2-star ratings
  • Only 60 customer complaints in the last 3 years (all resolved)
  • 35 complaints closed in the last 12 months (all resolved)
  • Years in Business: 12

In summary, the majority of those that have left their reviews on the BBB website have been pleased to move forward and give their business to Goldco. Siting their professionalism, quick follow-up, and thorough answers to all their questions. Examples of more BBB Goldco reviews are below. Goldco has responded and resolved all recent customer complaints, answering satisfactorily.

Goldco BBB Complaints Summary

Because it is not possible to satisfy all people, all the time – some negative outliers are to be expected. The important thing to keep in mind when considering the Goldco complaints is the vast number of 5-star reviews compared to the complaints and that the company is actively addressing/resolving all complaints individually one by one.

It is apparent that Goldco cares about its customers and takes complaints very seriously. The complaints on record actually showcase the company in a good light because they resolved every single matter with their customers. They have made a concerted effort to reach out and make every investor happy, which ultimately has resulted in nearly 1,000 satisfied customers.

Goldco Trustlink Rating & Reviews

Updated May 3, 2024
  • TrustLink has 254 satisfied customer reviews
  • No negative reviews were left whatsoever, “zero”
  • Rated 4.8 stars out of 5. The vast majority are 5-star.
  • Practically all customers are vouching for this company.
  • There are only a handful of 3 and 4-star reviews.
  • None of the reviews that were left are 1 or 2-star.
  • The last 10 reviews left are recent (2020-2023) and are all positive 4 & 5-Star.

Goldco Consumer Affairs Rating & Reviews

Updated May 3, 2024
  • Goldco Precious Metals is an accredited brand and authorized partner of Consumer Affairs, which is an endorsement in itself.
  • Received an overall positive rating of nearly 5-stars, at 4.9 stars
  • Out of 1,686 reviews currently, there are 1,500 5-star reviews, 135 4-star
  • Only 1% of the reviews are 1-star, there are zero 2-star, and 1% of the reviews are 3-star ratings.

This goes to show that Goldco is giving the vast majority of people what they promise and is a reliable company, which is why they’ve been one of the best in the business for so long.

Other Gold IRA Company Ratings & Reviews (Updated May, 3 2024)

  • Google Reviews – Goldco has a ranking of 4.9 stars out of 5 from 2,457 Google reviews
  • Their Facebook page has 11,723 likes and 12,286 followers
  • 6,855 followers on LinkedIn. Goldco has 133 employees on LinkedIn.
  • Yelp has a 3.6-star rating out of 5 from 14 reviews

Seven of the reviews are 5 stars and there’s one 4-star review as well. One of the 1-star reviews is from a complaint that was left on Trustpilot as well and has been resolved. Yelp is now mostly used for reviewing dining and retail establishments.

Goldco Complaints & Negative Reviews Summary

With only a handful of complaints over many years, there literally aren’t many Goldco complaints to speak of at all when looking at the main rating sites (see below). As you will see, Goldco is a phenomenal company, where the only complaints (few and far between) are mostly stemming from what we call growing pains in the industry. As the company has expanded and grown its customer base, mild side effects are to be expected; such as minor miscommunication, pricing issues, and buyback delays.

  • Trustpilot – less than 1% of ratings are negative.

On the positive side, there are only four 2-star reviews. One is explaining how the customer wasn’t able to get a hold of their account manager, later finding out she was no longer with the company. The other is too long to post here and is regarding Goldco charging a premium and feeling the company was trying to sell him on buying some silver.

Six 1-star reviews. The latest one is from Dec. 3, 2020 regarding confusion on the actual custodian statement the shows the spot price of the precious metals and does not reflect the true account value. This issue seems to have been resolved. Another 1-star review is from Sept. 11, 2020 and claims that their premium collector coins are way overpriced.

Goldco has responded thoroughly giving a satisfactory explanation of the difference between spot value and melt value. In an additional 1-star review, from June 26, 2018, the customer has written that his portfolio dropped in value after switching from stock to precious metals.

Over at the Better Business Bureau (BBB) 12 complaints have been resolved and closed out within the last 12 months. Complaints range from issues related to advertising/sales calls being too frequent and problems with the product or services. (see below). There are only three 1-star ratings and one 2-star rating

From Consumer Affairs we can see that there are nine 3-star, one 2-star, and six 1-star ratings. The 1-star ratings range from being overcharged, not receiving metals on time, to being contacted too often. All have been responded to by the company addressing all concerns

Example Goldco Complaints

Some example complaints regarding Goldco are that someone wanted a refund due to a discrepancy between a locked-in price. The company responded positively with a refund and closed the dispute satisfactorily according to the customer’s statement.

  • Another did not want to receive communications yet claimed they were being sent text messages without their permission. The company responded that they do not have the capability to send messages and that the person’s phone number was not in their system.
  • One customer feels they have been misled and overcharged. The company responds that it is the customer’s choice of which metals to purchase and that they do not offer a guaranteed buyback program, which the customer agreed to both verbally and written.

Although there a minor compaliants, Goldco remains our current top recommended company by setting up a gold IRA with them you’ll be getting the lowest fees with their guaranteed buyback program.

  • One inexperienced former customer which asked for a refund felt that they were persuaded to purchase a coin that they did not want because they did not know better. The company apologized and refunded their money.
  • Another customer feels they were not given the current fair market value price when making the purchase and has asked for an adjustment to be made. The company responded positively and the customer is satisfied with the result.
  • One more feels they may have been overcharged and misled. The company responded with an apology and a 100% refund, along with a generous extra free 1/10th ounce gold coin.

Why we think; Goldco is the Best Gold IRA Company

In our opinion, we think Goldco is the best gold IRA company currently (and have for several years) because of how quickly they educate, and facilitate the processing of clients’ funds. You’re never left worrying about where your transfer or purchases are. Every step of the way they reassure you with updates. Also, they simply sell the highest quality investment-grade gold bullion at the best prices around.

The company’s main focus is on educating its customers with the most up-to-date economic insights and recent policy changes that will surely affect everybody’s future savings plans. They provide some of the most thorough onboarding experiences in the industry.

With a qualified account, customers will also receive free shipping and free access to a library of retirement resources. If needed in the future, they provide the highest price Buy Back Guarantee.

Goldco Pros & Cons

PROS:

  • Great customer service.
  • Highly qualified precious metals specialists.
  • Ranked among the top 3 precious metals brokers by multiple top rating sites.
  • Customer service reps are courteous and responsive.
  • Expert reps pride themselves on never pressure-selling potential investors.
  • The website is very educational and easy to navigate.
  • Integrated real customer reviews and testimonials into their website nicely.
  • Their purchase process is streamlined, quick, and easy!
  • All the necessary paperwork & communication are provided for efficient set-up.
  • Answers to all beginners’ questions, avg. 1-hour long phone consults (free).
  • Near five-star reviews on all major rating sites.
  • Secure, insured bullion storage and vaulting.

CONS:

  • Just a few customer complaints state that they were not satisfied with the product or service. 
  • Price markup on certain coins (mainly silver-proof coins).

These are the most frequently asked questions regarding Goldco. All your questions are answered here.

Goldco is absolutely NOT a scam. Goldco is a great company and as legit as they come. When it comes specifically to gold and silver investing for retirement or direct cash purchases, Goldco is one of the most well-known and legitimate precious metals dealers in the business. They’ve been ranked #1 for ‘Best Gold IRA Provider in the U.S.A.’ by Inc. 500 magazine.

An industry leader since 2006, Goldco is among the most respected precious metals IRA companies and has garnered well over 2,000 5-Star reviews. They were ranked #3 on the Inc. 500 list of America’s fastest-growing financial services companies. They’ve also earned ‘The company of the Year 2021’ award by the Stevie Awards.

Yes, Goldco is a good company with some of the best customer service agents around. Goldco is a great company that prides itself on quality customer care and with its focus on education is one of the better gold and silver companies in the entire precious metals industry. They can be trusted with your retirement savings and specializes in setting up precious metals IRAs (Individual Retirement Accounts).

Goldco is a gold and silver trading company that facilitates precious metals purchases for direct investment or for metals investing through IRAs with an IRS-approved custodian and insured storage facility.

Conclusion

Goldco is one of the most active in this space and there are over a thousand positive reviews combined, all have been left fairly recently too. It also helps to see any complaints being dealt with within days online for all to see. This helps in forming a real assessment of a company’s dealings and how much they care about pleasing their customer base.

Most times with companies, a consumer claims that they were taken advantage of by being recommended certain high-priced coins, only to find out later that the coins were worth much less. This type of price mismatching complaint is seen all too much in this industry with other sub-par businesses that feel the need to resort to these tactics to make a profit. You will not find this at Goldco. Just something to think about when selecting a company.

We hope you now feel there’s enough real feedback about this company in order to decide to move forward. Having so many satisfied customers discussing their views and taking the time to write positive reviews on all the rating sites, forums, and social media, says a great deal.

Who We Recommend


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When it comes to the sheer volume of positive reviews & feedback, our long-time top choice has been Goldco. To see how they operate in a transparent fashion, regarding commissions and fees, go ahead and grab their gold IRA investor kit and learn how you can pay the least in fees.
John w. Tulkar
edıtor-ın-chief, goldıraınvestıngrevıew.com