Birch Gold Group Reviews – Resolved BBB Complaints & Ratings

birch gold group scamYou’re in the right place if you’re looking for the latest on Birch Gold Group reviews, complaints, BBB rating or to see if anyone has reported a Birch Gold Group scam. We’ll answer all of that below but first here’s a quick overview.


IMPORTANT: If you’re new to precious metals investing and are interested in purchasing for retirement (especially a gold IRA rollover), then please start with this must-read post… 3 Questions You Should Ask When Comparing Precious Metals Dealers

Birch Gold Group Reviews

First off, in 2019 they’ll have been in business for 16 years, making them one of the top precious metals dealers in the U.S.A. Their product offerings consist of both direct cash purchases (with physical delivery) and the ability to rollover retirement savings into a precious metals IRA. They offer both the ability to invest in gold, silver, platinum, and palladium; available in coins, rounds, and bars.   


They mostly specialize in servicing 401(k) retirement accounts and helping with transferring funds into a gold IRA (rollover). They’ve been in business since 2003 and employ 76 employees according to the BBB.  Interestingly, they’re a trademark of and owned by parent company White Horse Capital, LLC. (which we couldn’t find much information about).


Currently, their headquarters is in Burbank, California and they have no other offices listed, but may also have offices in San Jose, CA, and San Francisco, CA. Andy Klein is listed as being their marketing manager, but not much else is available online regarding management.


We were able to find a helpful video uploaded recently by Birch Gold Group though, discussing the current state of the economy, diversifying, titled 4 Financial Predictions for 2018 that Could Impact Gold. (view below)

Birch Gold Group Complaints

The BBB business review has accredited the Birch Gold Group in 2011 and has rated them as A+. This accreditation does not mean however that their products have been evaluated or endorsed by the BBB.

As of December 7, 2018:

  • They currently have only 6 complaints with the BBB. All have been resolved and answered by company reps.
  • They do respond to all complaints showing due diligence & good faith despite some of the outcomes.
  • The Birch Gold Group rating currently is at a full 5 stars based on 85 customer reviews w/ the BBB.
  • TrustLink has given them 5 stars based on 71 reviews at the t’me of writing this. It states they’ve been named  “Major Gold and Silver Dealer” by Newsmax.
  • They also received a AAA rating from the Business Consumer Alliance with “zero” complaints. They have a 5-star rating based on 1 positive review of Birch Gold Group. (the review is below)

positive review birch gold group


When a company has not had a single complaint in the last three years, it may be hard to believe. There’s not much else information out there about the Birch Group that we could find other than the resources mentioned above. Negative reviews anywhere on blogs or forums were not found, there were no real discussions positive or otherwise. 


Birch Gold Group Scam

We want to make it abundantly clear that Birch Gold Group is NOT a scam by any stretch of the imagination. They are one of the most reputable in the business and because a few customers have expressed their opinion and have had issues, this does not substantiate any such claims. A few complaints here and there is quite normal out of hundreds of thousands of transactions.


Within the 6 customer complaints at the BBB, to sum up, some of the allegations were that Birch Gold Group:

  • had not been upfront with costs
  • sold silver and gold proof sets rather than bullion with the assurance they were worth more than bullion
  • sold silver and gold proof sets at an inflated value
  • customer service reps were not available to take the customers calls
  • is not honoring fair price for buying back precious metals


The company responded within a week to help clarify the situation and ratify the difference in account value, which as stated, was inaccurately provided by the trust company in custody of the IRA. They further mention that “spot value” is not an accurate reflection of the true value. Long story short, the customer later acknowledged their misunderstanding regarding the issue and have come to an agreement after the company converted some of the proof sets to bullion.


Based on the resolutions of complaints it seems Birch Gold Group does everything in its power to keep its clients happy.



The majority of the issues were resolved with the customer accepting Birch Gold Group’s answer and proposed solution. This proves that they put a conscientious effort to work with their clients to ensure their satisfaction. 


Not being able to locate sufficient well-rounded information is not necessarily a negative, but understandably can be viewed as a turn-off. It also isn’t great when satisfied customers aren’t going out of their way to express their gratitude (with the exception of TrustLink). With some companies, a couple of things could be happening. This could signal that the company may be the new kid on the block (which is definitely not the case here) and have had less time to get the word out. Another cause could be that they have been around but are doing business under a new name (also does not apply).


After considering their high ratings and a good amount of five-star Birch Gold Group reviews, for some, this could be a reason to consider doing business with the company. We found a lack of information and Birch Gold Group complaints, as well as no scam alerts – so all in all, our conclusion weighs in on the positive side. Yet we are leaving it up to you to do further research on your own. Nowadays, it should be easy to find all kinds of reviews and a digital trail, so to speak.


Which Company Are We Recommending?

Birch Gold Group is definitely a company we are recommending for all your precious metals and IRA needs. They have thousands of satisfied customers and have been in business for nearly 20 years. Now, who can say that!

If you found this review helpful or if you have information regarding Birch Gold Group that you’d like to add, go ahead and leave a  comment below. We encourage helping others to make a more informed decision.

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11 comments on “Birch Gold Group Reviews – Resolved BBB Complaints & Ratings

  1. I’ve learnt from this article. My husband has been looking into investing in precious metals but I talk him out of it always because I’ve never been interested in such investment. He is quite adamant but he’s yet to find a company to invest with. I’ll surely share this with him. We may be looking at Birch soon.

    Thanks for sharing.

    • Hey Eohia, well after visiting hopefully you’re on board with your husband and are now one step closer to diversifying your portfolio. And likewise thanks for sharing.

  2. Interesting review.  How did you find out about this company?  I have never heard of them but I assume I am in a different country to you.  Seems like their trust score and reviews are pretty good so they must be doing something right.  Thanks for writing this post.  I think it will be very helpful to some people.

    • Alicia, Birch Gold is a big player in this industry and are well-known. By continuing your research you’ll probably see more about them around the web. Overall they are a good company. Glad you found this helpful.

  3. Hello and thank you for this informative and helpful review. Also, I really appreciate the honesty. So many fake reviews out there, I am glad i found your website.

    I am planning on investing in gold because of the information i recieved from a friend of mine who is economist. I was first thinking investing into some crypto currency but he told me that gold is the right choice. 

    Birch Gold Group seems legit judging from what I read in your review here. Being in business for 16 years they are quite the experts and surely they are good. They would not still be here if they weren’t.

    Thank you.


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