Birch Gold Group Reviews Scam? BBB Rating Complaints

birch gold group scamYou’re in the right place if you’re looking for the latest on Birch Gold Group reviews, complaints, BBB rating or to see if anyone has reported a Birch Gold Group scam. We’ll answer all of that below but first here’s a quick overview.


IMPORTANT: If you’re new to precious metals investing and are interested in purchasing for retirement (especially a gold IRA rollover), then please start with this must-read post… 3 Questions You Should Ask When Comparing Precious Metals Dealers


Also, our current #1 top recommended gold IRA company is: (click and request your free gold retirement kit)

Birch Gold Group Reviews

First off, in 2019 they’ll have been in business for 16 years, making them one of the top precious metals dealers in the U.S.A. Their product offerings consist of both direct cash purchases (with physical delivery) and the ability to rollover retirement savings into a precious metals IRA. They offer both the ability to invest in gold, silver, platinum, and palladium; available in coins, rounds, and bars.   


They mostly specialize in servicing 401(k) retirement accounts and helping with transferring of funds into a gold IRA (rollover). They’ve been in business since 2003 and employ 76 employees according to the BBB.  Interestingly, they’re a trademark of and owned by parent company White Horse Capital, LLC. (which we couldn’t find much information about).


Currently their headquarters is in Burbank, California and they have no other offices listed, but may also have offices in San Jose, CA and San Francisco, CA. Andy Klein is listed as being their marketing manager, but not much else is available online regarding management.


We were able to find a helpful video uploaded recently by Birch Gold Group though, discussing the current state of the economy, diversifying, titled 4 Financial Predictions for 2018 that Could Impact Gold. (view below)

Birch Gold Group Complaints

The BBB business review has accredited the Birch Gold Group in 2011 and has rated them as A+. This accreditation does not mean however that they’re products have been evaluated or endorsed by the BBB.

As of December 7, 2018:

  • They currently have only 6 complaints with the BBB. All have been resolved and answered by company reps.
  • They do respond to all complaints showing due diligence & good faith despite some of the outcomes.
  • The Birch Gold Group rating currently is at a full 5 stars based on 85 customer reviews w/ the BBB.
  • TrustLink has given them 5 stars based on 71 reviews at the t’me of writing this. It states they’ve been named  “Major Gold and Silver Dealer” by Newsmax.
  • They also received a AAA rating from the Business Consumer Alliance with “zero” complaints. They have a 5-star rating based on 1 positive review of Birch Gold Group. (the review is below)

positive review birch gold group


When a company has not had a single complaint in the last three years, it may be hard to believe. There’s not much else information out there about the Birch Group that we could find other than the resources mentioned above. Negative reviews anywhere on blogs or forums were not found, there were no real discussions positive or otherwise. This may cause some people to wonder what the cause may be.


So for those that are wondering if there’s a…

Birch Gold Group Scam

We want to make it abundantly clear that Birch Gold Group is NOT a scam by any stretch of the imagination. They are one of the most reputable in the business and because a few customers have expressed their opinion and have had issues, this does not substantiate any such claims.


Within the 6 customer complaints at the BBB, to sum up, some of the allegations were that Birch Gold Group:

  • had not been upfront with costs
  • sold silver and gold proof sets rather than bullion with the assurance they were worth more than bullion
  • sold silver and gold proof sets at inflated value
  • customer service reps were not available to take the customers calls
  • is not honoring fair price for buying back precious metals


The company responded within a week to help clarify the situation and ratify the difference in account value, which as stated, was inaccurately provided by the trust company in custody of the IRA. They further mention that “spot value” is not an accurate reflection of the true value. Long story short, the customer later acknowledged their misunderstanding regarding the issue and have come to an agreement after the company converted some of the proof sets to bullion.


Based on the resolutions of complaints it seems Birch Gold Group does everything in their power to keep their clients happy.



The majority of the issues were resolved with the customer accepting Birch Gold Group’s answer and proposed solution. This proves that they put a conscientious effort to work with their clients to ensure their satisfaction. 


Not being able to locate sufficient well-rounded information is not necessarily a negative, but understandably can be viewed as a turn-off. It also isn’t great when satisfied customers aren’t going out of their way to express their gratitude (with the exception of TrustLink). With some companies a couple things could be happening. This could signal that the company may be the new kid on the block (which is definitely not the case here) and have had less time to get the word out. Another cause could be that they have been around but are doing business under a new name (also does not apply).


After considering their high ratings and a good amount of five star Birch Gold Group reviews, for some this could be reason to consider doing business with the company. We found a lack of information and Birch Gold Group complaints, as well as no scam alerts – so all in all, our conclusion weighs in on the positive side. Yet we are leaving it up to you to do further research on your own. Nowadays, it should be easy to find all kinds of reviews and a digital trail, so to speak.


Which Company Are We Recommending?

bullion-dealer-year-2018-badgeThe top precious metals dealer (also won the prestigious “Bullion Dealer of the Year” award) which we feel has well documented customer satisfaction and information about their reputation from real clients can be found here, also our current #1 recommendation: Regal Assets company review


If you found this review helpful or if you find any more information regarding Birch Gold Group and would like to add your thoughts to the comments section below, it could help others make a more informed decision. Thanks in advance.

16 comments on “Birch Gold Group Reviews Scam? BBB Rating Complaints

  1. Hey, thanks for this review. My cousin was talking about investing with them and I, someone who doesn’t like to throw money around, did my research and as what you’ve written in this article, I couldn’t find much.

    I think when you have been in the industry for more than 10 years, the company’s details should be publicly available and you as the company should at least make it easy for the customers to get to you. Especially when your business’ nature has a lot to do with customers’ trust.

    Even though there are not much negative review online, I don’t think I will trust it.. seems like the company also doesn’t wanna be found, and that’s not a good sign.

    Anyway, thanks for the article – really helped with my search on the company.

    • No problem Wina, glad you got something out of this review. It pays to do your research and read the complaints/resolutions to decide for yourself. Hopefully you’ll end up finding a company that you’re comfortable investing with.

  2. I’ve learnt from this article. My husband has been looking into investing in precious metals but I talk him out of it always because I’ve never been interested in such investment. He is quite adamant but he’s yet to find a company to invest with. I’ll surely share this with him. We may be looking at regal assets soon.

    Thanks for sharing.

    • Hey Eohia, well after visiting hopefully you’re on board with your husband and are now one step closer to diversifying your portfolio. And likewise thanks for sharing.

    • I’m still try to get over the fact that I gave to 46,000.00 and after depositing my coins with IRA services ,my value was approximately 17,000.00.I’ve spoken to your reps and was told they would offer a buy back for 30,000.00 ,still a far cry from fourth six.Im searching the web to see if there are any pending lawsuits that I may join as I’ve seen several scenarios almost exactly as mine.

  3. Interesting review.  How did you find out about this company?  I have never heard of them but I assume I am in a different country to you.  Seems like their trust score and reviews are pretty good so they must be doing something right.  Thanks for writing this post.  I think it will be very helpful to some people.

    • Alicia, Birch Gold is a big player in this industry and are well-known. By continuing your research you’ll probably see more about them around the web. Overall they are a good company. Glad you found this helpful.

  4. Hello and thank you for this informative and helpful review. Also, I really appreciate the honesty. So many fake reviews out there, I am glad i found your website.

    I am planning on investing in gold because of the information i recieved from a friend of mine who is economist. I was first thinking investing into some crypto currency but he told me that gold is the right choice. 

    Birch Gold Group seems legit judging from what I read in your review here. Being in business for 16 years they are quite the experts and surely they are good. They would not still be here if they weren’t.

    What worries me is what you mentioning about their reviews and satisfaction levels. This kind of percentage is unreal to me too.

    I will check your Regal Assets review to check if they offer more.

    Thank you.


    • Birch Gold is legit and you’re right, for a company of their size it is okay and normal to have some complaints. You really can’t make every type of customer happy. If you are interested in diversifying your portfolio with gold and crypto then Regal Assets also can custodian Bitcoin and some other digital assets in your IRA as well. Thanks Strahinja!

  5. birch,when will people investigate first.they tried to burn me for a few thousnd,were vauge on how much over spot and lied on shipping.that was author,hes a lier.they dont publishe prices,and are regarded as a boiler room I will be calling the FBI today for wire fraud by Auther.

  6. I had contacted these crooks because I wanted to get my wife’s IRA out of a losing mutual fund and into precious metals. I spoke with them and filled out the requested paperwork. Unfortunately, I was out of town on a job and they called and talked to my wife and talked her into buying a few gold coins. She was totally ignorant about these kinds of investments and was easily talked out of her money. The first statement showed a loss of $2000.00 Now a bill has just arrived for an annual fee and storage fee of $160. Do not do business with these people. They are totally unscrupulous and delight in scamming trusting people.

  7. I invested $100,000 in precious metals with Birch Gold last month.

    Overnight the value of the investment dropped by $23,000. As of yesterday it had dropped by 27,000.

    I have asked the Birch agent several times to let me know how much of this loss was fees charged by Birch. He will not answer me; rather he gives me his generalized comments about the precious metals market.

    I’m glad I only threw $100K at this investment that appears to be on its way to the bottom.

    • I’m genuinely sorry to hear about your rough experience with Birch Dr. I just wish you could have stumbled upon my review a little earlier. Your comment just confirms what continues to be a trend regarding shoddy customer care. Perhaps when your investment bounces back a bit you might want to transfer a portion (or all) over to a company like Regal Assets. I still stand behind them 100% for example because they are not only completely transparent every step of the way (overall very low fees), but utterly helpful whenever you have any question whatsoever. Thanks for helping everyone out with your share.

  8. Thank you so much! My wife and I have been in contact with the Birch Group and the information they sent us for due diligence, just sat wrong with us for some odd reason. So I decided to investigate further and could onky find what you’ve found and your review clinched it for us. We will be contacting Regal Assets come Monday.

    • I’m happy to hear you and your wife are on your way to safe investing with Regal Assets. You will notice the difference immediately. It pays to do that one last search 😉 I’m glad I was able to be there to help. Thanks for sharing and feel free to leave us with an update…take care.

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